Privacy Policy

1. Introduction

VoBot AI (“VoBot,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice receptionist platform, website, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

a) Information You Provide

• Account registration details (name, email address, password)
• Business information (business name, address, phone number, hours)
• Service and pricing configurations you enter into the platform
• Payment information (processed securely by our payment provider)

b) Information Collected Automatically

• Usage data (pages visited, features used, time spent)
• Device and browser information (IP address, browser type, OS)
• Log data and error reports

c) Customer Call Data

When end-customers call your AI receptionist, we may collect and process:

• Caller phone number and name (if provided)
• Vehicle information (year, make, model, service needed)
• Voice recordings and real-time transcripts of conversations
• Appointment details and booking confirmations
• Conversation metadata (duration, sentiment, topics detected)

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To process appointments and manage call flows on your behalf
• To generate analytics dashboards (call volume, conversion rates, sentiment)
• To improve our AI models and service quality
• To send transactional and account-related communications
• To detect, prevent, and address technical issues or misuse
• To comply with legal obligations

4. Sharing of Information

We do not sell your personal data. We may share data with trusted third-party service providers who assist in operating the Service, including:

• Supabase — database hosting and authentication
• OpenAI — AI language model processing for voice conversations
• Twilio / telephony providers — call routing and voice delivery
• Payment processors — billing and subscription management

Each provider is bound by their own privacy policies and contractual data processing agreements. We require all third parties to maintain appropriate security measures.

We may also disclose information when required by law or to protect the rights, property, or safety of VoBot AI, our users, or the public.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained for up to 90 days by default; you may configure a shorter retention period in your dashboard settings. After retention periods expire, data is permanently deleted.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, row-level security (RLS) in our database, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain processing activities
• Request a portable copy of your data

To exercise any of these rights, contact us at privacy@Vobot.ai.

8. Cookies

We use cookies and similar tracking technologies. Please review our Cookie Policy for full details.

9. Children’s Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Effective Date” at the top of this page and, where appropriate, by sending you an email notification.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: