Terms of Service

1. Acceptance of Terms

By accessing or using the VoBot AI platform and services (the “Service”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and VoBot AI.

2. Description of Service

VoBot AI provides an AI-powered voice receptionist platform designed for auto repair businesses and similar service-oriented businesses. The Service includes:

• An AI voice agent that handles inbound phone calls on your behalf
• Appointment booking and calendar management integrations
• Call analytics, transcripts, and conversation intelligence dashboards
• A customizable website widget for embedding the AI receptionist
• Business profile management (services, FAQs, pricing, hours)

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your business. By using the Service, you represent that you meet these requirements.

4. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at legal@vobot.ai of any unauthorized use of your account.

5. User Responsibilities & Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Engage in spam, harassment, or unsolicited communications
• Impersonate any person, business, or entity
• Transmit malicious code, viruses, or disruptive data
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Use the Service in any way that could damage, overload, or impair its operation
• Record calls without obtaining all legally required consents from callers

You are solely responsible for obtaining any required call-recording consent notices under applicable state and federal laws (e.g., two-party consent jurisdictions).

6. Subscription, Billing & Cancellation

a) Plans

VoBot AI offers both free (self-hosted) and paid subscription plans. Paid plans are billed on a monthly basis unless otherwise stated.

b) Payment

By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. All fees are non-refundable except where required by law.

c) Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date.

d) Price Changes

We reserve the right to modify pricing at any time. We will provide at least 30 days’ advance notice of any price increases.

7. Intellectual Property

The Service, including its software, design, text, graphics, and logos, is owned by VoBot AI and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes during your subscription term.

You retain ownership of any content, business data, and configurations you provide to the Service. You grant VoBot AI a limited license to use such data solely to provide and improve the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VoBot AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO VoBot AI IN THE THREE MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless VoBot AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, if you violate these Terms or engage in conduct we deem harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by updating the “Effective Date” and, where appropriate, notifying you by email. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

14. Contact Us